Preventing Fraud FAQs

In the following section, we will answer some of the frequently asked questions that we have received from various sources about Phishing and other types of fraudulent scams.




What is Phishing?

Phishing is a scam by which criminals hijack well-known brands and create phony websites. They then blast out phony emails linking to these sites in the hopes of obtaining unsuspecting victims' credentials.



What do Phishing emails have in Common?

You receive an email with an urgent or time-sensitive message requesting them to act immediately.



How does Phishing lead to Online Banking Fraud?
Once personal information is compromised, the fraudster may sell the information or use it themselves to gain access to the victim's online banking to perpetrate fraud.



What should we do if we have been a victim of Consumer Online Banking Fraud?
Remember that any information provided in a phishing email can be used for fraudulent activity. Whether responding to a phishing email or becoming a victim of malicious code installed on your computer, you should have your computer scanned by either purchasing the appropriate software or taking it to the local computer repair shop. For more information on scanning your computer please refer to the following link http://www.us-cert.gov/cas/tips/ST04-005.html. Report fraud immediately by calling 1-800-REGIONS or visiting a local branch.



What should a Regions Customer do with a Phishing email?

All phishing emails should be forwarded to phishing@regions.com and then deleted from your inbox. If you clicked on the link and responded with personal information, you should report it immediately to the bank in order to initiate possible fraud prevention procedures.



How do criminals get email addresses?
There are many ways for a criminal to obtain email addresses. Most email addresses are readily found on the internet because it is viewed as public information. Customers should be careful about whom they provide their email addresses, although Regions Bank does not share customer information with other companies, there are companies that sell or share this information with other companies.



What is a spoofed website?

A spoofed website is one that mimics a popular company's website to lure you into disclosing confidential information. To make spoof sites seem legitimate, thieves use the names, logos and graphics to make it appear legitimate.



What are some of the common scams?

Some of the common scams are physical such as job, lottery, dating and telephone scams. Online scams such as malicious code, vishing and smishing are also very common.



Is it safe to continue to use online banking?

Yes. Banking online is a safe and convenient way to manage money and there is no reason why the Internet cannot be used with confidence. In fact, using online banking often is one of the best tools to monitor accounts 24/7.