Fraud Protection

Customers of large banks (like Regions) are currently experiencing an increase in fraud schemes. Scams to get a customer's personal information can occur through many different means such as through the use of emails and telephone calls. One common method seen by customers is called "phishing". While phishing has typically been associated with unsolicited emails, there are a variety of scams that use a combination of phone messages and toll-free numbers.

A few tips to help you protect your personal information from telephone or email phishing scams are listed below:

Computer Security Tips:

  • Protect your computer through the use of anti-virus software and firewall protection.
  • When banking online, always make sure your browser address bar reads https://www.regions.com/ before you begin the login process.
  • Never respond to an email requesting that you provide personal information to verify an account or to re-activate that account or service.
  • Remember, Regions does not contact customers via email requesting a customer to provide personal secure information, such as a PIN or passwords.

Telephone Security Tips:

  • If you receive a suspicious phone message or email requesting that you call Regions at a particular number, you may verify the number is legitimate by visiting our Contact Us section. You may also call Regions customer service at 1-800-REGIONS (1-800-734-4667) for expert support and assistance.
      • Note: Sophisticated scammers can make your caller ID indicate that they are calling from 1-800-REGIONS or another legitimate phone number, even if they are not. This is called "spoofing". If someone asks you to provide sensitive personal or account information on a call you did not initiate or request, hang up and call 1-800-REGIONS yourself or visit your branch.
  • Do not provide your personal secure information to an unsolicited caller. Remember, Regions will not initiate a call asking you to provide your full account number, online/mobile banking passwords, PINs or complete Social Security number over the phone, except limited instances when we are returning a call at your request.
  • Never respond to a phone call or voice mail service asking you to verify account information or reactivate a bank service, even if the caller recites some of your account information to you. They may have obtained the information from another source and are enticing you to provide additional details that would help them access your accounts.
  • Please be aware that legitimate calls from Regions, such as calls from the Card Fraud Monitoring group, are made often, but the agents only ask for confirmation of certain activity on a credit or debit card. No sensitive information is requested.

Important note about requests from Regions to verify/update personal information:

If Regions asks you to verify or update personal information for our records, we will do so through a secure channel like Online Banking and/or we will provide an option that makes it easy for you to confirm that the request is legitimate (for example, calling 1-800-REGIONS or visiting a branch).

If you believe you are a victim of fraud or have been the recipient of suspicious communication, call or contact Regions immediately at 1-800-REGIONS (1-800-734-4667). Regions customers can also forward any suspicious email to phishing@regions.com.