Recover lost/stolen information?

We have compiled these questions using input from several different areas including Regions' Customer Service department. However, please remember that a the "How do I?" section is simply a listing of frequently asked questions.

If your question is not answered here, feel free to call us at 1-800-REGIONS (1-800-734-4667).




What Should I do if My Wallet is Lost or Stolen?
In the event that your wallet is lost or stolen, please know that Regions bankers are here to assist you in protecting your accounts. Simply visit a local branch, speak to a Regions Direct Banking associate by calling 1-800-REGIONS from 7 a.m. to 7 p.m., or report your lost/stolen ATM or CheckCard through the automated option on the VRU, 24 hours a day.

Lost/Stolen Checks
After reporting your loss, a Regions banker will then walk you through the process of stopping payments on checks and/or closing your checking and savings accounts. In order to expedite this process, try to locate your account numbers, make a list of outstanding checks that you have written and their amount, and provide the check numbers that are missing.

Lost/Stolen Visa CheckCards
If your CheckCard has been misplaced or stolen, a Regions banker will disable your current card and order you a new card once you report it. You will receive your new card in the mail within 7 to 10 business days.



What if I Need to Stop Payment on a Check?
If you have the need to stop payment on a check that you have written or on a stolen check, you can visit your local branch or call Regions Direct Banking at I- 800-REGIONS. It will take 24 hours for the stop payment to be effective. Before you call or visit the bank, please gather the following information in order to place the stop payment:

  • Account number
  • Check number
  • Exact Amount of the check
  • Payee
  • Date written
  • Reason for the stop payment

If you are attempting to stop payment on an ACH draft, you must provide the exact amount of the draft or the stop payment can not be placed.